Privacy Statement

Our Commitment

Data Torque Limited and its affiliated companies (DataTorque, we, us) is committed to protecting your privacy and the privacy of our clients in accordance with applicable local data protection laws, including the European Union General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020.

This Privacy Statement explains how we collect, use, share, and protect your personal information when you interact with our website, including when you submit an enquiry or apply for a position using our contact form [or otherwise engage with us, except for employment or similar relationships]. It also describes your data protection rights.

This Privacy Statement does not apply when we process personal information solely on behalf of our customers—for example, when providing software or managed services that involve handling personal information under their instructions. In such cases, the customer is the data controller, and our role is limited to that of a data processor, governed by a separate data processing agreement.

We may update this Privacy Statement from time to time to reflect changes in law or our practices. Changes will be posted on this webpage with a new ‘Effective Date’. Please review this notice regularly to stay informed.

Effective Date: 18 August 2025

Who we are

Data Torque Limited is the data controller for personal information collected through this website and our global business operations and is responsible for exercising the rights of data subjects and providing information about the processing of your personal information described in this Privacy Statement. If you enter into an individual contractual relationship with our local entity in Cyprus or Costa Rica, the data controller will be that local entity as identified in your contract with that entity.

If you have questions about this notice or our processing of your information, contact us:

Data Torque Limited
Marion Square, NEC House, Level 5, 40 Taranaki Street
Wellington, New Zealand
Email: info@datatorque.com

Residents of the European Economic Area can also send their inquiries to: Data Torque EMEA LTD, Kinyra, 1, Kinyras Tower, Floor 3, Agios Andreas 1102, Nicosia, Cyprus

If we do not satisfactorily answer your questions or concerns, you may wish to contact relevant data protection authorities:

If you are in New Zealand: the Office of the Privacy Commissioner at https://www.privacy.org.nz/

If you are in the EU: your local data protection authority.

Information we collect

We only collect information that is necessary for our business functions, and we strive to collect it directly from you wherever possible.

Information you provide to us

We collect personal information when you contact us, request that we send you newsletters, alerts, or other materials, fill out a form, respond to a survey, or otherwise communicate with us.

Depending on the context of your interactions with us, the categories of personal information we may collect from you include:

Identity information, such as name, surname, title, company affiliation
Contact information, such as email address, telephone number, postal address
Your preferences for receiving marketing communications if requested
Information you share in emails, contact forms, and other communications
If you contact us in relation to a job opening, we may receive employment-related information, such as qualifications, work history, references, educational background, and any other information you provide as part of a job application.

Information we may collect automatically or generate

We may automatically collect and generate information from and about you when you interact with us or our website, which may include the following categories of personal information:

Location and technical information, such as IP address, country/region based on IP address (not precise location), browser type, operating system, device information
Usage data, such as pages visited, time spent, click patterns, referral sources
Cookies: we and our service providers or third parties engaged on our behalf may use cookies and similar tracking technologies to collect information from and store information on your device when you use, access, or otherwise interact with our website. For detailed information on the cookies that we use and the purposes for which we use them, please check the last section of this notice.

Information we collect from other sources

We may automatically collect and generate information from and about you when you interact with us or our website, which may include the following categories of personal information:

Unique identifiers, such as name, telephone number, postal address, email address, social media identifiers, and device and mobile advertising identifiers
Professional and educational information, such as professional licenses held, employers, business contact information, or information about your education, such as institutions attended, professional memberships, qualifications, and certifications
Other information you post or make available online, such as your social media posts or publications.

Information we do NOT collect

Children. Our services are not intended for individuals under the legal age as defined by applicable laws and regulations. Parents or legal guardians are encouraged to supervise their children's online activities and to ensure they do not provide their personal information without parental consent. If we learn that we have collected personal information from individuals under the relevant legal age without proper consent, we will take steps to delete such information.

Sensitive information. Personal information such as ethnicity, religious and political opinions, and information relating to your health or sexual life has a higher degree of legal protection. Such information is known as sensitive information or personal information of special categories. We do not generally seek to process such personal information, but if we strictly need to (e.g. in the employment contexts), we will do so in accordance with applicable legal requirements and ask for your consent, if required.

Our use of your information

We process your personal information for specific reasons (purposes). Also, we may need to have specific grounds (also known as legal bases) to process your personal information.

We may process your personal information for one or more of the following purposes:

To provide, operate, and improve our services
To respond to your enquiries and provide updates, newsletters, or other materials you request
To manage job applications, including processing applications, conducting interviews, assessing suitability, corresponding with candidates, and maintaining records of potential candidates for future opportunities
To analyse website traffic and user behaviour to enhance user experience and website functionality
To carry out any marketing activities, such as sending you information about our services that may be of interest (with your consent, where required)
To comply with legal obligations, including record-keeping and responding to lawful requests from public authorities
To ensure the security and integrity of our website and services, and to detect or prevent fraud
To carry out other activities with your consent, where applicable; in such cases, we will explain the purpose at the time consent is requested.

We may use your personal information for other purposes that are consistent with the reasons we collected it and as permitted by law.

Certain data protection laws require businesses to have legal grounds for processing personal information. Where applicable law requires us to justify our processing activities, we rely on the following legal grounds:

Performance of a contract: we may need to collect and use your personal information to enter into or perform a contract with you
Your consent: where required by law, we will obtain your consent before processing your personal information. For example, some laws require consent for direct marketing or for collecting information from your device. You may withdraw your consent at any time by contacting us
Legitimate interest: we may process your personal information where it is necessary for our legitimate interests—for example, to improve our services or understand how they are used. Where required, we will balance these interests against your rights and freedoms and provide appropriate safeguards. We may also use personal and technical information for limited marketing purposes, subject to your preferences and any applicable consent requirements
Legal obligation: we may process your personal information where it is necessary to comply with legal or regulatory obligations.

Where we need to collect personal information by law or in order to process your instructions or perform a contract we have with you, and you fail to provide that information when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or the contract you have with us, but we will notify you if this is the case at the time.

Sharing and disclosure of personal information

We do not sell your personal information. We may share your personal information with third parties to help us deliver efficient and quality services and products. These recipients are bound to safeguard the personal information we disclose to them. We may engage with several or all of the following categories of recipients:

Our affiliated companies, where necessary to support our operations or provide services
Third-party service providers who assist us in delivering our services and products—for example, providers of telecommunications systems, IT support, hosting services, and cloud-based software
Marketing, analytics, and customer relationship service providers, to help us understand and improve our engagement with you
Our professional advisers, such as lawyers, auditors, and insurers, where necessary for business, legal, or compliance purposes
Law enforcement authorities, regulatory bodies, or other third parties, where required by applicable laws or regulations
Potential buyers, merger partners, or sellers (and their advisers) in connection with any actual or proposed sale, merger, acquisition, or reorganisation of part or all of our business or assets
Other parties with your consent or at your direction, including when you use our services to interact with third parties, or when we notify you of potential sharing and you choose to proceed

We may share anonymous, de-identified, or aggregate information that cannot reasonably identify you with others for any purpose, as permitted by applicable law.

International transfers

We may transfer your personal information to countries outside your country of residence, including jurisdictions that may have different data protection laws. This includes transfers between our offices in New Zealand, Cyprus, and Costa Rica, as well as to other countries where our service providers operate. All such transfers are carried out in accordance with this Privacy Statement and applicable data protection laws. Where required, we rely on mechanisms such as adequacy decisions, EU Standard Contractual Clauses, or other approved safeguards to ensure appropriate protection of your information.

How long do we store personal information?

We retain personal information for as long as necessary to provide our services, respond to inquiries or proposals, maintain contact with you, and comply with applicable legal, regulatory, and contractual obligations. We store personal information only for as long as it is needed for the purposes for which it was collected, or as required by law or regulation. When personal information is no longer needed, we will securely dispose of it or anonymise it in accordance with our data retention policies.

Security of personal information

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, or loss. These measures include data encryption, access controls, secure server infrastructure, pseudonymisation, and regular security audits.

When engaging third-party service providers, we conduct supplier risk assessments to evaluate their compliance with applicable data protection laws and security standards. This helps ensure that personal information is stored and processed securely, in line with our obligations and industry best practices.

Your rights and choices

Depending on the data protection laws applicable to you—such as the GDPR (for individuals in the EU/EEA) or the New Zealand Privacy Act—you may have specific rights regarding your personal information. These may include the right to:

Request access to the personal information we hold about you
Correct or update personal information you believe is inaccurate or incomplete
Request deletion of your personal information, subject to legal and contractual exceptions
Object to or restrict the processing of your personal information
Withdraw your consent where processing is based on consent
Not be subject to automated decision-making, including profiling
Lodge a complaint with your local supervisory authority
Not be denied goods or services for exercising your rights (where applicable).

These rights may be subject to conditions, exemptions, or limitations under applicable law. To help us respond effectively, we may ask you to verify your identity (e.g. by providing a valid ID) and to provide details about your interactions with us, so we can locate your information.

To exercise your rights, please contact us at: info@datatorque.com

Third-party links

Our website may contain links to third-party websites or services that are not operated or controlled by DataTorque. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

More information about cookies

In some instances, we and our service providers use cookies, web beacons, and other similar technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this data allows us to customise your online experience, improve the performance and usability of our online presence, and to measure the effectiveness of our marketing activities.

We use the following types of cookies:

Strictly necessary cookies: These cookies are essential for the basic functioning of our website and cannot be switched off in our systems. They enable core features such as page navigation, security, privacy settings, and form submissions. These cookies do not store any information that personally identifies you.
Performance / analytics cookies: these cookies help us understand how visitors interact with our website by collecting and reporting anonymous information. This enables us to measure and improve site performance. For example, we use Google Analytics to gather aggregated data on page views and traffic sources.
Targeting / marketing cookies: these cookies may be set by third-party services (e.g. YouTube) to track your browsing activity across websites. They are used to deliver personalised advertising and content, or to limit the number of times you see the same advert. They also support features such as embedded video content and viewer metrics.

You can control your choices about the cookies on our website by using our cookie consent banner.

Also, most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Please note that if you block cookies, you will not be able to use all the features on our website.