About Us

Lincoln Falconer - Executive Director

Lincoln focuses on DataTorque's strategic direction and implementing our growth ambitions with our team, while also overseeing our finance function. 

With a background in banking and finance, Lincoln specialised in raising debt and equity in difficult markets, as well as having a strong track record in investing and growing private businesses.

Helping to grow our team and have them understand that they can not only compete but excel anywhere in the world, and seeing them constantly prove us right, has been the most fun part of DataTorque's journey so far.

A parochial "Kiwi", Lincoln is convinced that our culture provides a unique shared understanding of our customers' needs and ambitions which goes well beyond supplying tax administration software and services.

Lincoln travelled extensively before Covid-19 and was more often than not trying to combine this with his obsession for skiing around the globe. Right now he is staying closer to home and is enjoying spending more time with his family in New Zealand.

Bill Chatwin - Managing Director

Bill is the driving force behind our go-to-market strategy.  He is proud of DataTorque's growth since embarking on a single-minded strategy of helping revenue authorities transform their business in the early 1990s.

Leading companies has been a passion for Bill ever since acquiring a shareholding in his first software business at 27.  

His approach is straight-forward - work openly and honestly as a team and share a common sense of purpose.  Always challenge each other, and remember to remain flexible and have a sense of humour.  That's how you ensure everyone enjoys the journey and you arrive together, achieving the best result.

A keen traveller, he enjoys exporting New Zealand’s unique character and trusted work ethic to the world. He's passionate about building long-term relationships in the countries where we operate and in making a positive difference to people’s lives there.  Many of his friends today are the same people he has worked with along the way. 

Bill plays the guitar and loves to fish and snowboard. He is well on his way to reaching his goal of visiting every country on earth.

Raymond Marshall - Chief Operating Officer

Raymond brings our strategic intent to life in operational environments, systems and implementation.

He has worked in technology for over 20 years.  Starting out as a software developer Raymond transitioned into project management and then the leadership of large organisational change programmes. He has intimate knowledge of technical and organisational development and is an expert at ensuring elements critical to a project's success are in the right place at the right time.

He’s extremely proud of DataTorque’s ability to deliver and our record of helping our clients achieve their tax reform goals. He’s also hugely proud of the ‘can do’ attitude of his team and colleagues.

Raymond is passionate about maintaining a high performing work environment, built upon a collaborative and family-friendly culture. 

He loves family, sport and fitness, and is kept busy coaching his daughter's sports teams in his spare time.

Shona Williams - Principal Consultant & Group Manager, Professional Services

Shona helps our clients transform their processes to take advantage of technology.

She is driven by the opportunity to serve, and is rewarded by being able to help bring about positive change for the countries we work with, their tax staff and for the team at DataTorque.

Shona has a Masters in Business Administration and brings over 25 years of policy and operational experience in tax reform both as a client and a senior manager in New Zealand Inland Revenue, Customs, and Education.

Her specialist change management skills were developed over ten years in tax, customs and transport reform programmes in Samoa, The Solomon Islands and The Bahamas.  She can bridge the gaps between tax policy, operations and technology, and is a skilled facilitator who makes people feel comfortable. 

Outside of work she can be found with her family in Mt Aspiring National Park, one of the most beautiful parts of New Zealand, enjoying boating, fishing, walking and relaxing together.

Nick Steevens – Chief Financial Officer

Nick is DataTorque’s Chief Financial Officer. In this role, he adds financial capacity and capability across the organisation. Nick is qualified as a chartered accountant and began his career as an auditor. Before starting at DataTorque in early 2021, Nick held various financial and operational focused roles.

DataTorque ticks all the boxes for Nick. He finds the tech industry in Wellington exciting and is thrilled to be part of a company that is growing and going places. In this environment where change is both welcomed and necessary, he envisages an exhilarating journey ahead.

Change is something Nick thrives on. His new role at DataTorque is one of several changes in his life. Recently, he and his wife moved to a four-hectare lifestyle block after many years of city living, and they welcomed their first child.

Wayne Empson - Chief Technology Officer

Wayne is responsible for current and future product development for our flagship products. 

He's a firm believer in leveraging technology to improve business while keeping it simple, usable and, most importantly, useful. 

Wayne has been involved in every DataTorque product for over 20 years and has designed the architecture for each generation of our flagship products. Over this time, he's watched clients grow in self-confidence as the products have evolved. Revenue authorities have let go of old manual processes and now eagerly embraced new features that improve operations and increase revenue.

He is particularly strong at interpreting client needs and transforming them into highly useable solutions. His success comes down to maintaining open and transparent communication.

Wayne enjoys family, sports and fine wine. He is particularly keen on Basketball and coaches college teams for both Rugby and Basketball.

Mark Morgan - Group Manager, Technical Services

Mark oversees our development team and the processes we use to deliver products to our clients around the world.  

Before specialising in software, Mark studied engineering, and has now worked at DataTorque for nearly 20 years.  With his wide understanding of revenue management and in-depth product knowledge he’s helped to create and implement multiple iterations of revenue solutions for our clients. He’s proud of the difference these solutions continue to make in communities around the world.

Mark is a driving force in product development. He believes in combining the best-of-breed process and technology and adapting them to perform seamlessly to meet the needs of our clients' economies. Leveraging real-world experience is what ensures solutions are consistently right-sized and fit-for-purpose.

When Mark isn’t travelling or working, he loves to play sport, and football in particular.  He plays twice a week all year round, and also coaches both his daughters’ teams at his local club.

Lee Graham - Acting Group Manager, Client Services

Lee’s enthusiasm for relationship building, problem-solving and process improvement makes him a huge asset to DataTorque.  He started with DataTorque as Training Manager where he was instrumental in systemising our training offering, applying the experience that he has built up over his 16 years working in structured learning and education within both government and private organisations. Since 2022, Lee has continued to apply that enthusiasm as our acting Group Manager of Client Services.

It's the big picture that motivates Lee. He sees his work supporting our clients to be successful as his opportunity to make a difference to communities around the world. In his role as Group Manager, Lee is driving the team to find new ways to be proactive in our client support and training offerings and helping our marketing and proposal team to showcase the best of DataTorque’s innovative products and teams.

When not at work, you’ll likely find Lee outside with his family, tackling the walk up local Mount Kaukau or embracing the many other outdoor recreational activities that Te Whanganui-a-Tara has to offer. If there’s time left over after all of that, Lee enjoys a run around on the squash court and aspires to make it there a couple of times a week.

Jane Grant - Group Manager, Client Services

Jane provides a proactive approach to client services and an infectious positive attitude. Since joining DataTorque nearly a decade ago, the organisation has grown significantly, and Jane’s focus is now on bringing teams together to ensure our wide range of clients receive the unique support they require to be successful.

Jane builds strong relationships and this talent allows her to work effectively with others to provide the ongoing system support, training and quality delivery that our clients need. 

Working closely with our tax consultants, she is able to bring a broad knowledge of business processes and insight into the challenges and opportunities technology solutions bring to revenue authorities as they modernise. 

Building capability and learning as our organisation itself grows and develops and sharing knowledge with our clients, is also a key part of Jane’s role.  She is passionate about harnessing the skills and energy of all those around the table to deliver solutions that are robust and effective. 

Jane enjoys cooking and entertaining for friends and family. She is a keen traveller and takes the time to learn about the history, lifestyles and cultures in the places she visits.

Brent Noble - Product Development Manager

Brent ensures that our development team not only meet a client’s requirements but surpass all expectations.

He’s been working in IT for over 20 years, much of that spent developing and testing product-based systems for DataTorque. He’s seen how each of our products has evolved and believes the key to success is in delivering a quality product that works in the real world, where our clients live and breathe. 

He has a passion for building complex systems with a focus on usability, quality and component reuse. Brent is always looking for better ways of doing things with all aspects of software development, right down to the finest details. He’s a big part of why we can continue to offer products that impress year after year.

Brent is a family man with four kids and enjoys a good work-life balance.

Sharron Thurston - Senior Tax Reform Consultant

Sharron is our tax administrative reform and business process champion. 

She works alongside clients to help them manage the changes in business processes that come with a comprehensive IT programme of work.  This ensures products are fit-for-purpose and reflect best international practice for revenue organisations.

Sharron has worked in tax authorities across the world, managing all major operational areas found in a tax office.  She brings strong experience in tax reform and has a solid background in development principles and practice.  

She is passionate about partnering with tax authorities and working together to nurture local capacity at both a strategic and operational level. 

Sharron has lived in five different countries across the Pacific and Africa and loves to go off the beaten track.  In New Zealand, you'll find her with her family – kayaking, cycling or entertaining.

Len Smith - Projects Director

Len ensures our Project Management team work as a cohesive unit across all projects. 

With more than 25 years' experience in IT, on top of 10 years working in business divisions of companies like Zurich Assurance and Lloyds Bank, Len has a clear insight into what a client wants and needs, and how this balances with IT requirements.  He’s well-known for his ability to take a step back to see the bigger picture while keeping calm.

For Len, the most rewarding aspect of his role has been watching our solutions consistently increase revenue income and change lives around a country.  At the same time, he's been humbled by the support and appreciation shown by those people involved. 

Len believes you can work smart, be honest and have fun while doing it. In fact, he considers it a key reason DataTorque deliver again and again for their clients.

Len is a family man and dad to now grown up twins. He likes to keep fit and is a keen collector of mechanical watches.

Janet Macaskill - Organisational Coach

Working alongside our leadership team to assist them to be more effective is Janet’s specialty. 

She thinks about how to make sure that as DataTorque grows, and we work with a larger number of clients in even further flung parts of the globe, we retain the elements of our culture and behaviour that have made us successful, while evolving and adapting ourselves to deliver to changing client needs. This translates into coaching, providing advice, running and coordinating development programmes and being a sounding board for leaders and staff members.

Janet brings deep experience of more than 20 years in consulting in leadership development, including supporting leaders and organisations through the journey of change, career development planning as well as team and individual assessment and development. 

Janet’s background of line management within a large corporate in the IT sector going through significant cultural and structural change led to an interest in developing people, and helping organisations through change and growth.

Outside of work Janet and her family are keen supporters of the Wellington Film Society and enjoy Wellington’s vibrant cultural life.

Jonathan Clifford - Business Development Manager

Jonathan works alongside clients to understand their goals and aspirations, sharing his practical tax experience and enabling them to make well informed decisions.

At the heart of what he does is to build trusted relationships with people so he can help them to continue to evolve and succeed.  He draws on 16 years of leadership, management and change experience at New Zealand Inland Revenue.  There he led teams focused on relationships with strategic stakeholders, business transformation, understanding customer views, and liaison with the accounting software industry. 

Being on site with clients is something Jonathan loves.  He shares stories about the nuts and bolts of tax systems helping people to understand the impact of different choices and to benefit from the collective experience of others.  Sharing knowledge, coaching and mentoring so others can improve, is part and parcel of his approach. 

Jonathan’s practical bent translates to home as well.  A Do-It-Yourself Kiwi he can also be found happily out the back working in his shed, or walking his beloved Border Collie.

Nicola Woodman - Solutions Architect

Nicola provides technical oversight to many of DataTorque’s major projects, helping our clients to get the best out of our systems. She also actively assists our support team, who deliver day-to-day guidance and solutions to clients all over the world.

Over the past six years, she has also been focused on delivering large-scale programmes, leading the technical development for our Revenue Management System (RMS) clients in Swaziland and Haiti. She has also been closely involved with our clients in The Bahamas and Barbados.

Nicola enjoys visiting different places and getting to know the people who use the applications she is designing and managing, so she can see things from their perspective. 

With a passion for accuracy and figuring out the best ways to do things, she holds herself to a high standard. As a result Nicola makes a significant contribution to the ongoing improvement of our development practices.

Starting out her career developing for Geographic Information System mapping, Nicola moved on to banking, working on applications for their internet banking website as well as for their customer call centre.

Nicola completed her first half marathon in 2017 and, when she’s not training for her next event, she can be found at her monthly book club meetings or enjoying growing flowers and vegetables in her garden.

Natasha Nath - Client Success Manager

Natasha strives to maximise the value of our products and services to create an exceptional experience and ensure our clients’ success.

For her, this is about building trusting long-term relationships with our clients as well as a deep understanding of their business environment.

Natasha’s years of experience as our Test Manager means she thoroughly understands our product offering. She draws on this knowledge to manage our support team with a positive, can-do attitude, fostering best practices, building skills, and sharing learning across the team. She believes in putting client outcomes at the centre of everything we do.

Delivering positive solutions to clients and working with people passionate about what they do is what first attracted her to a career in technology.

Beyond work, her passion flows into enjoying the good things in life, like sharing brunch with friends and family, books, visiting museums and galleries, and travelling.

Catherine Doran - RMS Consultant

Catherine works with our customers to help them achieve their vision of a modern tax administration and make their transformation journey a success. She works through all stages of our projects from gathering requirements, through solution design to testing and go-live.

She thrives in a customer-focused environment, with the aim of ensuring that each client's vision is captured and prioritised in the final delivered product. She aims for simplicity, usability, and clarity of communication.

Catherine has always been dedicated to improving business process, delivering great outcomes, and leading teams to achieve results.  With over 15 years’ experience working in consulting roles, and in the New Zealand and Australia public sectors, she is always curious, and enjoys discovering how different organisations work.

Catherine has recently swapped Wellington's hills for the Swiss mountains and is enjoying exploring her new home. She loves the fact that there are so many countries right at her doorstep and can’t wait to visit them all.

Fiona Parkes – Projects Delivery Manager

Fiona is central to the strategic leadership of Project Management delivery at DataTorque. She oversees the managers in all aspects of their projects to ensure timely and successful implementation.

An efficient and pragmatic problem solver, Fiona is driven by optimising both our clients’ and her team’s experience. Since joining DataTorque four years ago, she has gained an end-to-end insight of client projects. Previously she managed ongoing maintenance support for clients. With a passion for people, she enjoys forming relationships with our client partners and colleagues and helping them along on a journey. In pre-Covid times, she combined her love of travel and DataTorque’s work, travelling to work on-site with far-spread clients.

Fiona’s talents at DataTorque extend beyond projects. She is an excellent barista and keen crossword solver. Outside of work Fiona has a busy family life with her young daughter and French bulldog. And she indulges in her love of food and cooking.