Support & Service Coordinator

We design, develop and deliver practical specialist software solutions that help developing nations around the world.

In this role you’ll be delivering where it matters! 

You’ll be joining a family friendly organisation and a team of awesome people who value diversity and have an inclusive, down-to-earth working style.

 

Role

The primary function of the Service & Support Coordinator role is to work closely with an awesome Support Manager to plan and coordinate DataTorque’s support activities.  This involves working closely with all members of the team to ensure that our clients receive an excellent client support experience every time. 

This person needs to be an excellent communicator, with a super proactive, flexible, organised and have an efficient approach to facilitating delivery.

Responsibilities include: 

  • Being the initial point of contact for clients for support items – building relationships with client users, logging and prioritising client issues, identifying risks, facilitating DataTorque staff to action these issues, communicating with our clients, and tracking progress and results.
  • Day to day duties are wide and varied and may include administrative and executive assistance within the Services Group; writing Statements of Work and contributing to RFP responses; and contributing to the wider Services Group, in particular with client event organisation and coordination.
  • Additionally, coordinator will also be someone who is self-managed, works well under pressure and is willing to learn how to create timelines, project reporting and to develop and manage a budget.

 

If this sounds like you, we'd love you to introduce yourself

If you are interested in helping us shape a better world, then send your CV and cover letter detailing why you think you are the right person for the role to dianap@datatorque.com.

For any additional information contact Diana on (04) 801 7758 ext 713