Support & Service Coordinator

We design, develop and deliver practical specialist software solutions

In this role you’ll be right at the heart of delivering support services to our clients! 

You’ll be joining a family friendly organisation and a team of people who value diversity and have an inclusive, down-to-earth working style.

 

Role

The primary function of the Service & Support Coordinator is to work closely with the Support Manager to plan and coordinate DataTorque’s support activities.  This also involves working with all members of the team to ensure that our clients receive an outstanding support experience every time. 

You'll need to be an excellent communicator, be super proactive, flexible, and organised, and have an efficient approach to facilitating delivery.

Responsibilities include: 

  • Being the initial point of contact for clients for support items – building relationships with clients using support, logging and prioritising client issues, identifying risks, facilitating DataTorque staff to action any issues, communicating with our clients, and tracking progress and results.
  • Day to day duties are varied and may include administrative and executive assistance within the Services Group; writing Statements of Work and contributing to RFP responses; and contributing to the wider Services Group, with client event organisation and coordination.
  • You will also be someone who works well independently, thrives under pressure and is willing to add to your project management skills.

 

We would love to hear from you

If you’ve got the skills and are keen to join our team please send your CV with a covering letter to humanresources@datatorque.com.

Feel free to have a confidential chat with Diana Palezevic our Recruitment Manager  on (04) 801 7758 ext 713.