CASE STUDY:Samoa Ministry for Revenue
Upgrade helps Samoa MfR achieve a sustained growth in revenue
The Ministry for Revenue (MfR) decision to invest in DataTorque RMS has seen revenue collected increase by approximately $25 million over three years, while Samoan taxpayers have experienced dramatic improvements in service levels.
In late 2010, the MfR embarked on a large scale institutional reform programme to strengthen the quality of revenue administration. The aim was to grow their sustainable tax base and provide for Government services, while delivering a better service to taxpayers.
Having used RMS and worked successfully with DataTorque since 1997, the call was made to upgrade to DataTorque’s RMS7. With its greater automation, it would deliver the modernisation that was urgently needed to lift efficiency and drive staff productivity that the MfR desired.
After determining the scope of the project, the DataTorque and MfR project teams defined three phases for implementation, scheduled over four years.
The first phase involved upgrading the core RMS modules to a new technology framework to position the MfR for growth. Phase two introduced compliance case management workflows, automated case selection and commissioned an intranet.
The third phase introduced online services for filing returns, processing payments and viewing statements online. Management dashboards provide real-time information on business performance, enabling the MfR to respond quickly and redirect resources to any areas not achieving their targets. All phases were delivered on time.
Success stories so far
- Obtaining a business licence now takes just five minutes, instead of 3.5 hours - just one example of the dramatic improvements in service levels.
- Revenue collected by MfR increased by approximately $25 million in the first three years.
- Thousands of taxpayers now file their tax returns online.
- The MfR has successfully advanced from manual, paper based processes to be fully automated providing a single source of truth for tax payer affairs in one place.
- New automated case selection is used to identify high-risk taxpayers.
Revenue collected by MfR increased by approximately $25 million in the first three years.
Obtaining a business licence now takes just five minutes, instead of 3.5 hours.
A successful transition from a paper process to one that is fully automated and a single source of truth.